Shipping policies

1. Order Fulfillment & Shipping

Mojiluxe is an affiliate-based store, meaning we curate and recommend high-quality home decor and gift items from trusted third-party suppliers. When you make a purchase through our store, the order is processed and shipped directly by the respective supplier or retailer.

2. Shipping Times

Shipping times vary depending on the supplier, product, and delivery location. For estimated delivery times, please refer to the shipping details on the product page or the supplier’s website.

3. Shipping Costs

The supplier determines shipping costs, which may vary. Some products may qualify for free shipping, while others may have additional charges. Please check the supplier’s checkout page for details.

4. Tracking Orders

Since we do not handle fulfillment, we do not provide direct tracking information. However, most suppliers offer tracking details after purchase. If you have any issues with tracking, please contact the supplier’s customer service directly.

5. Delays & Issues

If your order is delayed, lost, or arrives damaged, you must reach out to the supplier or retailer where the purchase was made. Each supplier has its policies regarding replacements, refunds, and lost packages.

6. Returns & Refunds

Mojiluxe does not process returns or refunds directly. Each supplier has its return policy. If you wish to return a product, please follow the instructions provided by the retailer on their website.

Need help?

If you need assistance finding the correct contact information for a supplier, feel free to reach out to us at mojiluxe08@gmail.com, and we will do our best to guide you.